Reporting Problems

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If you have found a problem with Beyond Compare, we would like to hear from you!

From any top-level window, select Support from the Help menu, and follow the instructions to produce a package containing your program and system settings.  Attach the settings package to an email including a description of the problem and send it to us at support@scootersoftware.com.

You may want to include a screenshot that illustrates the problem.  If you do, follow these steps to make one small enough to email:

1.Press ALT+PrintScreen to place a snapshot of the current window on the clipboard.
2.Open the Microsoft Paint program (Start > Programs > Accessories > Paint) and press CTRL+V to paste the image.
3.Select the part of the image that you would like to send.
4.Pick Copy To from the Edit menu, change Save as Type to either 16 Color or 256 Color, and enter a filename.
5.If possible, use a zip utility to compress the image file.
6.Attach the image file to your email to us.